Renewal and Cancellation Policy

Last updated: 2 October 2026

This page sets out, in one place, what our Terms and Conditions and Privacy Policy already say about renewal, cancellation and what happens to your data. It does not add to or change either document. “Clause” references are to the Terms; “Privacy Policy” references are to the Privacy Policy.

1. Automatic renewal

Unless your Order Form states otherwise, subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You authorise Shelf Labs or its payment processor to charge your payment method for renewal fees (clause 5.4).

2. How to cancel

You may cancel your subscription at any time through account settings or another process made available by Shelf Labs (clause 19.1).

In ShelfGRC, open Settings, find the Billing & Subscription card and choose Manage billing. This opens the billing portal run by our payment processor, Stripe (clause 5.11), where you can manage your subscription, including cancellation. The Manage billing button is available to organisation owners and admins.

3. When cancellation takes effect

Unless an Order Form states otherwise, cancellation takes effect at the end of the current billing period, and fees already paid are not refundable except as required by law (clause 19.1). To avoid renewal, cancel before the renewal date (clause 5.4). See our Refund Policy.

Upon termination or expiry, your right to access and use the Service ceases (clause 19.3).

4. Free trial

New accounts start with a 28-day free trial. If no payment method has been added when the trial ends, the subscription ends and no charge is made (clause 19.1).

5. Price and Terms changes

Shelf Labs may modify subscription fees with at least 30 days’ notice. If you do not agree to a price change, you may cancel your subscription before the change takes effect. Continued use of the Service after the effective date constitutes acceptance of the new fees (clause 5.5).

If you do not agree to a material change to the Terms, you may cancel your subscription before the change takes effect (clause 21).

6. Your data after cancellation

Customer Data is retained for as long as your organisation’s account is active, including if your subscription is cancelled or lapses. Cancelling a subscription does not, by itself, delete or schedule deletion of your organisation’s data (Privacy Policy, section 4.3; see also section 6.3).

An owner may delete the organisation from Settings. Its data, including AI chat transcripts with our assistant, becomes inaccessible immediately and is recoverable by contacting support for 30 days, after which it is permanently purged from our production systems (Privacy Policy, section 4.3). Customer Data may be retained for 30 days after deletion unless a different retention period is stated in an Order Form or required by law; after the retention period it may be permanently deleted from active systems, subject to backups and legal obligations (clause 19.3).

Export your Customer Data before deletion, while your organisation is still active (clause 19.3). Deletion also cancels the organisation’s subscription, so restoring the organisation alone does not restore access or export; an active subscription is required first (clause 19.3). You may export Customer Data through available Service functionality or by requesting reasonable assistance from Shelf Labs (clause 20).

Audit logs are retained for 7 years to comply with regulatory requirements, and a record of who did what and when is kept even after an organisation’s other data is purged. Billing records are retained for 7 years for tax and accounting purposes (Privacy Policy, section 4.3).

You may also request deletion of your personal information and Customer Data by contacting contact@shelflabs.io for immediate deletion (Privacy Policy, section 6.3).

7. Suspension or termination by Shelf Labs

The circumstances in which Shelf Labs may suspend or terminate access are set out in clause 19.2 of the Terms.

8. Your rights under the law

Nothing in the Terms excludes, restricts or modifies any rights, remedies, guarantees, warranties or conditions that cannot lawfully be excluded, restricted or modified under applicable law, including the Australian Consumer Law (clause 12).